This item technically works to its claims. The software is limited and clunky. DO NOT DELETE THE FACTORY IMAGES. I was able to add images to the factory images and the device works fine. When the factory images are removed, the device does not download images properly, and cannot be reset. Yet, all of the normal download messages appear correctly, until you see "No Image". Also, this item ONLY works with the factory proprietary software. This cannot be used as a memory drive. I'm going to wait for this technology to mature further before trying a digital picture frame again.